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  Identify an essential business process or workflow in your organization that needs improvement. How does the performance of this business process or

 

  • Identify an essential business process or workflow in your organization that needs improvement.
  • How does the performance of this business process or workflow contribute to the organization’s competitiveness?
  • What metrics are currently used (or should be used) to monitor the performance of this business process or workflow?
  • Describe any shortcomings such as delays, bottlenecks or quality issues.

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