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Week 6 – Assignment: Analyze the Community to Plan the Marketing Message Marketing tools available to healthcare organizations

Week 6 – Assignment: Analyze the Community to Plan the Marketing Message

Marketing tools available to healthcare organizations include the traditional direct mail, television, radio, and print advertisements; however, in the digital age, healthcare consumers locate healthcare delivery services through social media (Grover, 2016). To ensure your marketing message is broad enough and the appropriate media is used, you must first analyze your target market based on the community’s socioeconomic status and demographics. The identification of the market segment being targeted is needed to appropriately position the message about the service being promoted.

It is theorized a market segment represents a homogeneous group of individuals who, based on their generational values and beliefs, have similar behaviors to whom marketing efforts are designed. For example, your target audience with congestive heart failure likely will fall into the marketing segment representing the Baby Boomer generation, ages 55 to 69 years, who typically do not use social media; however, this market segment is adept in using mobile devices. Over the last decade, healthcare organizations including Cleveland Clinic and the Medical Center of Wisconsin have moved to universal marketing messages which can be pushed out to mobile devices (e.g., smartphones and tablets) through downloaded web applications, as well as broadcast through more traditional platforms (McNeal, 2015). 

This information will inform you as to which type of media to use in your marketing plan in Week 7.

For this week’s assignment, you will analyze the profile provided on Hospital G’s community socioeconomic and demographic status and describe the type of marketing plan your team will create given the profile information provided. Be sure to include your rationale as to why a specific type of media will be used and/or avoided. Keep in mind the issues from the HCAHPS survey, which scored below identified thresholds (national benchmark). These metrics were categorized into two areas: communication issues and clinical quality issues. Your marketing reach must include patients who are at risk of not understanding discharge instructions, patients with congestive health failure who are not compliant with treatment regimens and are at risk for readmission, and patients at risk for sudden cardiac arrest and death.

As you prepare your assignment, use these guiding questions:

· What market segment is being targeted?

· Which communication channels will reach the target audience?

· Given the community profile, what are the barriers to reaching the target audience?

To better understand the health status of Hospital G’s community, review the 2017 Palm Beach County Health Department Community Health Improvement Plan updated June 2018 at the link provided in your resources.

Table 7. Hospital G Community Profile 2017

Hospital G

Community Profile 2017

Item

Total

Distribution

Total population

110,222

100%

Race

 

 

 

White

62,376

56.6%

Black or African American

34,578

31.4%

Asian

2,910

2.6%

Native Hawaiian or other Pacific Islander

108

0.98%

American Indian and Alaska Native

81

0.74%

Two or more races

1,731

1.6%

Other

3,194

2.63%

Gender

  

Male

53,237

48.3%

Female

56,985

51.7%

Education

 

 

 

Less than 9th grade

5,977

7.94%

9-12th grade, no diploma

5,588

7.42%

High school graduate

18,928

25.14%

Some college

13,572

18.03%

Associate degree

6,456

8.57%

Bachelor’s degree

15,481

20.56%

Graduate degree

9,292

12.34%

Below poverty level

 

13.7% families, 19% individuals of which 30.2% under 18 years and 11.8% over 65 years

20,942

19%

Median age

39.6

 

Average household size

2.44 people

 

Median income

$46,672

 

Mean income

$73,623

 

Length: minimum of 5 pages, not including a title page and reference page

References: minimum of 3 scholarly references

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